Last updated January 01, 2025

 

Thank you for your purchase. We hope you are happy with your purchase

However, if you are not completely satisfied with your purchase for any

reason, you may return it to Us for a full refund or store credit. Please see

below for more information on our return policy.

 

 

RETURNS

 

 

All returns must be postmarked within thirty (30) days of the purchase

date. All returned items must be in new and unused condition, with all

original tags ,labels attached and box.

 

 

RETURN PROCESS

 

 

To return an item, please email customer service at

[email protected] to obtain a Return Merchandise Authorization

(RMA) number and return address. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

 

Streams stars Ilc

Attn: Returns

RMA #

Address will provide to you via email.

 

 

 

 

REFUNDS

 

 

After receiving your return and inspecting the condition of your item, we will process your return.

Please allow at least fifteen (15) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company or bank. We will notify you by email when your return item(s)  has been processed

 

 

EXCEPTIONS

 

For defective or damaged products, please contact US at the contact details below to arrange a refund or exchange

 

Please note:

 

 

• Refund policy We have a 30-day return policy. you have 30 days after

receiving your item to return. To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Unfortunately. we cannot accept returns on sale items or gift cards.

 

Shipping Costs Shipping costs are calculated at checkout based on the

weight, dimensions, and destination of your order. Orders over $50 qualify

for free standard shipping. Order Tracking Once your order is shipped, you will receive a confirmation email with tracking information. Your order will typically arrive within 7-1 4 business days that does not include holiday Or special events. .If you received defective, damaged, or incorrectly shipped item from us, please email us within 24 hours. 

 

Returns Shipping policy Customers responsible for paying for your own shipping costs for returning your item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

 

We are not responsible for delays or additional fees due to incorrect or incomplete addresses.

 

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us

at: 8004186911

 

Monday through Friday 

Business hours: 10 AM- 4PM EST.

 

 

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